Technical Questions

Update iOS

  1. Click the Settings icon (grey cog symbol)
  2. Select General from the left menu
  3. Select Software Update from right menu to see update options

Change Name, Email or Password

  1. From Eq home screen, select your avatar (upper-right)
  2. Press Player Settings
  3. Select Change Name, Email or Password

Change your information: Birthday, Gender, Country, Sport

  1. From Eq home screen, select your avatar (upper-right)
  2. Press Player Settings
  3. Select Player Information

Set Reminders

  1. From Eq home screen, select your avatar (upper-right)
  2. Press Reminders
  3. Select Reminder time.

Note: you can select multiple days of the week. Every other week equals every 2 weeks. 

 

Hard Close Eq

iPhone or iPad

  1. Double click the Home button to show your most recently used applications
  2. Swipe up on the applications to close them

iPhone X

  1. From the Home screen swipe up and pause
  2. Press and hold the app then tap the red '-' symbol. You can also swipe up to close the app as soon as you see the red '-' symbol.

Restart Your Device

iPhone 5, 6 and iPad 

  1. Hold down the home and the power button at the same time
  2. Keep both buttons held down until the the Apple logo appears
  3. Let go of the buttons and wait for your device to complete its start sequence

iPhone 7 and 7 Plus

  1. Hold down the Volume Down and Power button until you see the Apple Logo appear  on the screen
  2. O nce the Apple logo appears on the screen display you can stop holding the buttons down as the iPhone has then successfully restarted

iPhone 8 and 8 Plus

  1. Press and quickly release the Volume Up button
  2. Press and quickly release the Volume Down button
  3. Press and hold the Side button (aka power) until you see the Apple logo

iPhone X:

  1. Press and hold the Top (or Side) button until the slider appears
  2. Drag the slider to turn your device completely off
  3. After your device turns off, press and hold the Top (or Side) button again until you see the Apple logo